Refund and cancellation policy

Last updated 10 November 2026

Paddle.com is the merchant of record for HomeworkHero subscriptions. Paddle takes payment and processes refunds. This policy explains when you can cancel and get money back.

Free trial

The free trial needs no card and costs nothing. If you do not subscribe, nothing is charged.

Cancelling a subscription

• You can cancel at any time in Paddle's customer portal. Open it from Settings in the app.
• When you cancel, your plan keeps working until the end of the month or year you have paid for. It does not renew after that.
• Your sheets, marks and progress stay in your account after you cancel.

Your 14-day right to withdraw

As a consumer in Ireland, you normally have 14 days from the day you first subscribe to withdraw from the contract without giving a reason.

HomeworkHero is a digital service that starts as soon as you subscribe. At checkout we ask you to agree that the service starts straight away. If you then withdraw within the 14 days:

• you will get a refund of what you paid, less a fair amount for the service you used before you withdrew (for example, sheets already made in that period);
• if the service has been fully provided in that time, the right to withdraw no longer applies.

To withdraw, contact Paddle through the link on your receipt, or contact us at hello@homeworkhero.ie. A clear statement that you want to withdraw is enough.

Other refunds

• If you are charged by mistake, or the service does not work as described, contact us and we will put it right, including a refund where that is fair.
• Outside these cases, we do not refund part-used months or years after the 14 days.
• Refunds go back to the payment method you used, through Paddle.

Changing your plan

You can change between 20 and 50 sheets, monthly and yearly, or add and remove children, in the customer portal or in Settings. Paddle adjusts the price for the rest of the period.

Your legal rights

This policy does not affect your rights as a consumer under Irish and EU law.